The Vodafone M2M portal created one access point for the entire life cycle of their M2M SIMs. From supply, through instillation to status monitoring during usage. Vodafone have changed their approach to developing the M2M Portal so that it is now centred on user needs rather than on functional requirements. We 
helped the Business Products Team to drive this new user centred design approach. The ambition has been to build on existing interactions and functionality from current products such as GDSP and Service Navigator, and also design new experiences specically for M2M. 

An 8 week discovery phase used a rapid, iterative design process focussed around over 200 use cases and user stories.

Ran detailed workshops with key stakeholders from all of the Vodafone teams, including Group Technology, Service and Support, Programme, and Business Products Marketing.

Iterated design solutions for the key areas of the M2M Portal, SIM Management, User Access Management, Billing/Invoicing, Reporting, Ticketing, and Trial.

Created visual design templates which capture the full look and feel of the site.

These example screens have been selected from the 111 wireframes and show a detailed level of visual design.