I posted this on linkedin in having been made redundant. It is a spoof of the famous ‘Project management a Tree swing story’. It is also an attempt to process what appears to be a very tricky job market, which seems to be flooded with very talented and experienced middleweight and senior designers looking for work. Why is the UX Job Market Such a Mess Right Now? — A Comprehensive Explanation by Jared Spool does not make for encouraging reading.
Continue reading Available for work in 2025Category Archives: Working
PropertyPay 2.0: Revolutionising Property Payments for Spanish Legal Professionals
Role
- Lead UX Designer
Date
- 2024
Skills
- User Research
- User Experience Design
- Service Design
Tools
- Figma
- Jira and confluence
- Whiteboards
Outcome
A streamlined, secure payments platform for property lawyers
I worked on the design of PropertyPay 2.0, a platform for property lawyers to manage all payments for property transactions in a secure, unified environment. The platform allows lawyers to invite their clients, handle transactions, and streamline the payments process. It’s an end-to-end solution that ensures both lawyers and their clients can manage property payments and the foreign exchange transfers involved more efficiently and securely.
Portfolio snap shots
I was recently asked to upload some ‘portfolio’ images during a job application. I wondered if I could organise the images thematically to provide a more long term overview. So I collected together some examples of web applications, page designs for media companies, and a bit of the visual analysis you do as part of design thinking.
Continue reading Portfolio snap shotsDon’t look back in anger
One of my old colleagues from the Barclays design team recently posted this on linked in, made me realise how lucky I was to manage such a lovely group of people. Couldn’t resist a silly comment.
Continue reading Don’t look back in angerInvesco Customer Journey experiments
As a side project I saw that lots of teams were commissioning their own research on customer journeys and the overall experience of purchasing and using Invesco products. Rather inspired by Neri Oxman’s Krebs Cycle of Creativity I wanted to see if any common themes or ideas emerged.
Continue reading Invesco Customer Journey experimentsInvesco ESG Interactive Infographic
One of the smaller projects I was asked to work on was an interactive infographic for Invesco’s ESG Funds. ESG being the hot topic in investment. In order to avoid any claims of greenwashing Invesco decided to publish a breakdown of all the data for each of their funds, so that clients could be confidant that the rating of the fund was accurate.
Continue reading Invesco ESG Interactive InfographicInvesco Model Portfolio Service
Introduction
Invesco is a global investment management firm, they invest their clients money in stocks and bonds, creating portfolios and other financial products. They work with large corporations such as pension funds to small firms of IFA’s. It is mostly focused on its B2B service. Many clients are advised by Independent Financial Advisers, who will pick Invesco products on their behalf. Invesco launched a Model Portfolio service via its software for financial advisers Intelliflo, and wanted to see if providing its Model Portfolio products with a stand alone web app would increase sales. I was approached to help design an MVP WebApp for Invesco’s Model Portfolio Service.
Continue reading Invesco Model Portfolio ServicePhase Three Service Design. Mash up Tools?
Thinking about Designing Platforms
We are all designing complex digital platforms, in a harsh environment, with a large number of stakeholders and contributors. How are the tools that we have evolving to meet our needs?
Do your tools change as your project evolves or are you stuck with the same customer journey map through out the project?
I think also designing a digital product has become more like creating a digital platform. Your platform has to be built so that it is easy to extend and adapt.
Recently I have been reading a selection of posts by experts in service design.
Continue reading Phase Three Service Design. Mash up Tools?Researching research at CNN
Researching all the research at CCN, I found as CNN audience was so big the quantitive data lent itself more towards the mega and macro end of the research spectrum. At the other end of the scale all the testing of products CNN generated a lot of micro and nano data and insights.
Continue reading Researching research at CNNCNN Pattern Library
Creating a triple A design system
CNN had embarked on a harmonisation project, one aspect of which will be to create a cohesive design system. CNN is a complex network of departments and siloed teams and they have an ever increasing number of layers that must work together to create a consistent experience. As part of the London based ‘Shared Web capabilities team’, I was lucky enough to be able to work on a proof of concept for the design system.
Continue reading CNN Pattern Library