charlie francis
-
Ace of Cosmos
Creative breakthrough The Ace of Cosmos shows a creative breakthrough, with clarity, and rational thinking being rewarded. You enjoy the intellection discussions around the problem. But keep in mind the big picture, all the context so you understand the whole problem. As Richard Saul Wurman who coined the term information architect puts it, ‘The creative…
Written by
-
Phase Three Service Design. Mash up Tools?
Thinking about Designing Platforms We are all designing complex digital platforms, in a harsh environment, with a large number of stakeholders and contributors. How are the tools that we have evolving to meet our needs? Do your tools change as your project evolves or are you stuck with the same customer journey map through out…
Written by
-
Two of Notes
Systems and services, service blueprints and system thinking So I think this all about balance, in the traditional card a man juggles two coins held in an infinite loop. So you are trying to balance what I would consider two aspects of design. The customer/user side and below the line of visibility all the systems…
Written by
-
Three of Maps
Customer journey map Synthesising information by sharing honest ideas and creative insights. Everyone is happy with ideas and observations you have documented. The analysis of the observations will create useful insights. Creating customer journey maps is one of the most satisfying aspects of service design. It is visual thinking at its most powerful. Often for…
Written by
-
Ace of Maps
Brainstorm Generate a flood of concepts at a low resolution. Discover insights made from feelings and intuition. Trust what your gut says and avoid over analysing. The Stanford d.school writes about being able to Experiment Rapidly. ‘This ability is about being able to quickly generate ideas – whether written, drawn, or built. In order to…
Written by
-
Five of Chalks
Order in chaos, studio walls Trying to work out the best approach to a problem? The five of chalks indicates, conflict, complications and disputes and that there are that there are many sides to the problem. Everyone has differing opinions about the best solutions. So you need to have an environment where you can see…
Written by
-
Five of Maps
Information Architecture The Five of Maps symbolises disappointment, and the feelings that come when things go differently to how you expected them too. A user experience hasn’t turned out the way the user have hoped it would. This is what happens when you haven’t paid enough attention to Information Architecture.
Written by
-
Strength
Agency Design As a designer you are creating the ability for users to complete their task, I like to think of this as ‘agency’. Strength signifies true control of a situation. We design services that give the user agency to complete their task. Instead of brute force, rigid conclusions, and a fixed point of view.…
Written by
-
Two of Chalks
Adaptive Planning The Two of Chalks card means that you need to look ahead and plan. You are beginning to realize your objectives and long-term goals. You need to take advantage of your ideas and make them into an actual plan. It signifies how discovery reflection, preparation, control, create insight and advantage.
Written by
