All posts by charlie francis

Are you Good Enough for the Cha Cha Cha? Stephen Willats

Thinking

I first came across Stephen Willat’s work in the Tate Britain which was showing his piece ‘Living with Practical Realities’ which captured the reality of an elderly lady living in high rise flats. I was taken with the way he presented the information, in a sort of photomontage meets service design customer journey map. I even wrote a little post about it, which turned out to be a bit of a deep dive into his cybernetic methods and research.

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Available for work in 2025

Redpin, Working

I posted this on linkedin in having been made redundant. It is a spoof of the famous ‘Project management a Tree swing story’. It is also an attempt to process what appears to be a very tricky job market, which seems to be flooded with very talented and experienced middleweight and senior designers looking for work. Why is the UX Job Market Such a Mess Right Now? — A Comprehensive Explanation by Jared Spool does not make for encouraging reading.

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PropertyPay 2.0: Revolutionising Property Payments for Spanish Legal Professionals

Redpin

Role

  • Lead UX Designer

Date

  • 2024

Skills

  • User Research
  • User Experience Design
  • Service Design

Tools

  • Figma
  • Jira and confluence
  • Whiteboards

Outcome

A streamlined, secure payments platform for property lawyers

I worked on the design of PropertyPay 2.0, a platform for property lawyers to manage all payments for property transactions in a secure, unified environment. The platform allows lawyers to invite their clients, handle transactions, and streamline the payments process. It’s an end-to-end solution that ensures both lawyers and their clients can manage property payments and the foreign exchange transfers involved more efficiently and securely.

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Invesco Model Portfolio Service

Invesco, Working

Introduction

Invesco is a global investment management firm, they invest their clients money in stocks and bonds, creating portfolios and other financial products. They work with large corporations such as pension funds to small firms of IFA’s. It is mostly focused on its B2B service. Many clients are advised by Independent Financial Advisers, who will pick Invesco products on their behalf. Invesco launched a Model Portfolio service via its software for financial advisers Intelliflo, and wanted to see if providing its Model Portfolio products with a stand alone web app would increase sales. I was approached to help design an MVP WebApp for Invesco’s Model Portfolio Service.

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