UX
UX Projects
Developing concepts and early stage products for Fintech companies. Redpin and Investec. At Redpin (formerly Currencies Direct) we developed new products for the FX market with a focus on Property. For Investec we tried to develop a way of financial advisers accessing a selection of portfolios. Ipsum lorem doror sit emit etc…
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PropertyPay 2.0: Revolutionising Property Payments for Spanish Legal Professionals
An end-to-end solution that ensures both lawyers and their clients can manage property payments and the foreign exchange transfers more efficiently and securely.
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Researching research at CNN
Researching all the research at CCN, I found as CNN audience was so big the quantitive data lent itself more towards the mega and macro end of the research spectrum. At the other end of the scale all the testing…
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CNN Accessibility for everyone
A very big audience CNN has a giant audience, and 10 to 20 percent of those users could need help accessing CNN’s digital content. CNN currently claim, a global audience of 170 million unique multi-platform visitors for August 2019. The…
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Different interfaces for displaying corporate and personal data
Energized Work were hired by EY to help develop and improve their existing Mobility service. Create a flexible mobility platform, which would allow companies to easily move their people to different international locations, keep up with countries regulations and laws, and create…
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Magile Pottermore
prounounced : madʒʌɪl late Middle English: via French from Latin agilis, from agere ‘do’, and from Old French magique, from Latin magicus (adjective), late Latin magica (noun), from Greek magikē (tekhnē) ‘(art of) a magus’: magi were regarded as magicians.
Service design
Service design
Developing concepts and early stage products I think you need to get inside the head of the customer and service design has always been an important part of theat process for me.
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PropertyPay 2.0: Revolutionising Property Payments for Spanish Legal Professionals
An end-to-end solution that ensures both lawyers and their clients can manage property payments and the foreign exchange transfers more efficiently and securely.
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Invesco Customer Journey experiments
As a side project I saw that lots of teams were commissioning their own research on customer journeys and the overall experience of purchasing and using Invesco products. Rather inspired by Neri Oxman’s Krebs Cycle of Creativity I wanted to…
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Phase Three Service Design. Mash up Tools?
Thinking about Designing Platforms We are all designing complex digital platforms, in a harsh environment, with a large number of stakeholders and contributors. How are the tools that we have evolving to meet our needs? Do your tools change as…
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Service Design at Pottermore
Pottermore had an established set of personas for their users, the challenge was to bring them to life for the management team. The easiest way was to combine personas with actual customer data, so we could work out where the pain…
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Denkarbeit
I wish I had run more workshops at Barclays, as its a great way to get inside the teams head, and where their thinking is. These are my notes from a workshop I ran in January 2014. It is also…