Slideshow

Applying service design in a fintech product team Currencies Direct were the first money transfer provider in Europe, starting in 1996. Currencies Direct has over 20 branches across Spain, specializing in international money transfers, property purchase payments, and currency exchange with no transfer fees. The product team was responsible for the digital experience of the…

Delivering working parts of a service Identify solutions that balance user needs, business goals, product experience, and platform operations. Define vertical slices of functionality that cut through the service blueprint, from front stage interactions to backend systems. Each slice represents a working part of the service that can be designed, built, and tested as a…

A continuous thread across research, design and delivery User stories are used at every stage of product and service development, from high-level epics describing entire services to individual stories that guide sprint delivery. In research, journey maps are composed of stories describing how people experience a service today and how they expect it to work.…

Lots of approaches to service design Service design offers a wide range of approaches. Over time, designers build their own set of tools and methods. In my work, I focus on two core concepts: Stories and Slices.User stories act as the unit of continuity in an agile service design process. They carry user intent from…