Property Pay
MVP discovery and development for a new way for property agents to make FX payments.
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I joined Currencies Direct to make UX more systematic. As the company became Redpin I worked on new products for payments and embedded software for property.
Senior UX Lead – Mar 2022 – Nov 2024
Evolving from a general FX company to a Proptech company.
Currencies Direct is a well established non-bank currency exchange service. New leadership renamed the company Redpin, and launched a new strategy to offer payments and embedded software for the residential property market.
In a small team of five designers I was asked to champion and improve the UX practise in the team.
I focused on establishing human-centered and service design techniques into the product delivery process. Hired a dedicated customer research lead, encouraged competitor analysis, and mapped customer journeys and service blueprints.
The product team was always developing and testing MVPs and I created the initial concepts and wireframes to test and validate before the product designers iterated the final designs.
As Redpin, the company pivoted from a broad consumer and B2B FX sales based offering to a focus on property transactions, with a new digital product. This led to the development of the PropertyPay MVP(s) for which I was the UX lead.
Sadly the new leadership eventually replaced most of the Currencies Direct product team and I was made redundant.
Case studies
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Available for work in 2025
I posted this on linkedin in having been made redundant. It is a spoof of the famous ‘Project management a Tree swing story’. It is also an attempt to process what appears to be a very tricky job market, which seems to be flooded with very talented and experienced middleweight and senior designers looking for work. Why is the UX Job Market Such a Mess Right Now? — A Comprehensive Explanation by Jared Spool does not make for encouraging reading.
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PropertyPay 2.0: Revolutionising Property Payments for Spanish Legal Professionals
An end-to-end solution that ensures both lawyers and their clients can manage property payments and the foreign exchange transfers more efficiently and securely.
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Market Order concept for B2B at Currencies Direct
An end-to-end solution that ensures both lawyers and their clients can manage property payments and the foreign exchange transfers more efficiently and securely.
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Photo comic customer journey
When Currencies Direct launched its new multi-currency card in late 2023, Hardik Shah (our Head of Product) asked that we all sign up and order one to try it out as part of the launch and give our feedback. I did mine in the style of a photo comic.