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Are you Good Enough for the Cha Cha Cha? Stephen Willats
I first came across Stephen Willat’s work in the Tate Britain which was showing his piece ‘Living with Practical Realities’ which captured the reality of an elderly lady living in high rise flats. I was taken with the way he presented the information, in a sort of photomontage meets service design customer journey map. I…
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PropertyPay 2.0: Revolutionising Property Payments for Spanish Legal Professionals
An end-to-end solution that ensures both lawyers and their clients can manage property payments and the foreign exchange transfers more efficiently and securely.
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Invesco Model Portfolio Service
Design a stand alone Web App for Invesco’s Model Portfolio service. To prove within Invesco that a stand alone WebApp could be quickly developed and released. Then to test if there was a market for access to Invesco’s Model Portfolio Service via a digital subscription, for the UK mass adviser market, which is made up…
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Invesco Customer Journey experiments
As a side project I saw that lots of teams were commissioning their own research on customer journeys and the overall experience of purchasing and using Invesco products. Rather inspired by Neri Oxman’s Krebs Cycle of Creativity I wanted to see if any common themes or ideas emerged.
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Hagoromo home office
For my fiftieth birthday, I requested some of the legendary Hagoromo Fulltouch Chalk, I had seen a CNN documentary about it and got a bit obsessed. The Chalk of Champions. Also who knew mathematicians are so obsessed with chalk?
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Two of Notes
Systems and services, service blueprints and system thinking So I think this all about balance, in the traditional card a man juggles two coins held in an infinite loop. So you are trying to balance what I would consider two aspects of design. The customer/user side and below the line of visibility all the systems…
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Five of Maps
Information Architecture The Five of Maps symbolises disappointment, and the feelings that come when things go differently to how you expected them too. A user experience hasn’t turned out the way the user have hoped it would. This is what happens when you haven’t paid enough attention to Information Architecture.
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Strength
Agency Design As a designer you are creating the ability for users to complete their task, I like to think of this as ‘agency’. Strength signifies true control of a situation. We design services that give the user agency to complete their task. Instead of brute force, rigid conclusions, and a fixed point of view.…
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Researching research at CNN
Researching all the research at CCN, I found as CNN audience was so big the quantitive data lent itself more towards the mega and macro end of the research spectrum. At the other end of the scale all the testing of products CNN generated a lot of micro and nano data and insights.
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CNN triple A design system
Creating a triple A design system CNN had embarked on a harmonisation project, one aspect of which will be to create a cohesive design system. CNN is a complex network of departments and siloed teams and they have an ever increasing number of layers that must work together to create a consistent experience. As part…
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