UX
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Phase Three Service Design. Mash up Tools?
Thinking about Designing Platforms We are all designing complex digital platforms, in a harsh environment, with a large number of stakeholders and contributors. How are the tools that we have evolving to meet our needs? Do your tools change as your project evolves or are you stuck with the same customer journey map through out…
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Researching research at CNN
Researching all the research at CCN, I found as CNN audience was so big the quantitive data lent itself more towards the mega and macro end of the research spectrum. At the other end of the scale all the testing of products CNN generated a lot of micro and nano data and insights.
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CNN Accessibility for everyone
A very big audience CNN has a giant audience, and 10 to 20 percent of those users could need help accessing CNN’s digital content. CNN currently claim, a global audience of 170 million unique multi-platform visitors for August 2019. The United States census bureau reports that about 56.7 million people, 19 percent of the population…
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Different interfaces for displaying corporate and personal data
Energized Work were hired by EY to help develop and improve their existing Mobility service. Create a flexible mobility platform, which would allow companies to easily move their people to different international locations, keep up with countries regulations and laws, and create accurate reporting and oversight for the parent company.
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Magile Pottermore
prounounced : madʒʌɪl late Middle English: via French from Latin agilis, from agere ‘do’, and from Old French magique, from Latin magicus (adjective), late Latin magica (noun), from Greek magikē (tekhnē) ‘(art of) a magus’: magi were regarded as magicians.
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Do-it-yourself usability testing
I wanted to improve the Pottermore website, in terms of its usability. With a very crowded publishing schedule, there was always something new to publish or promote, so there wasn’t a regular testing process. I asked some neighbours and friends if they would participate in some informal testing. I based my test around Steve Krug’s…
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Experiments in Pottermore chronology and taxonomy
When I was lucky enough to be working at Pottermore, there was a whole bunch of ‘fact checkers’ who knew the Harry Potter universe inside out, and when EW originally pitched to Pottermore Gus proposed and prototyped a ‘narrative engine’ for exploring the story. As a personal side project I thought it would be great to…
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Building Barclays UX team
I was asked to turn around the UX team by Jo Brown (Director of Propositions and Development, Digital Banking) who asked me to move from Seren to join her at Barclays. It was the beginning of two or so years of very hard work, I wanted to build a confident team culture that allowed my…
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Responsive banking dashboard concept
The user’s dashboard should be an honest, fun, collaborative, conversational, engaging interface that lets the user control their money in the Ginkou bank. So that they feel that they have control of their finances. The bank is supporting them in achieving their goals in life with simple financial management. The dashboard represents a move away…
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